Reference

Read These Terms Before You Start

These terms set out what you agree to when you open and use your h5loby account — covering deposits via DANA, OVO and GoPay, account access, and what happens if something goes wrong.

Account eligibility rulesDANA, OVO, GoPay wallet termsWithdrawal conditionsAccount suspension policyGoverning jurisdiction

Explore the Lobby Read FAQ

What These Terms Actually Cover

h5loby Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account with h5loby, you confirm that you have read and accept these terms in full. They apply to every action you take on the platform — from your first DANA deposit through to withdrawals back to your OVO or GoPay wallet. We may

1
update these terms when our services change or when local regulations require it; continued use of your account after any update means you accept the revised version. Where these terms reference payment methods, they apply specifically to the e-wallet rails we support: DANA, OVO and GoPay.
2
Bank transfer and QRIS options follow the same general rules unless a specific section says otherwise. You are responsible for keeping your account credentials secure. If you believe your account has been accessed without your permission, contact our support team right away — we can place
3
a temporary hold while we investigate. These terms do not override applicable Indonesian consumer protection rules where those rules give you stronger rights. Access to the platform and its features depends entirely on local law and the eligible region you are in.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE POLICY

How h5loby Manages Your Account Fairly

These four points cover how we treat your data, your wallet activity and your right to request changes. We keep this straightforward so you always know where you stand.

Data Handling

We collect only the account data needed to verify your wallet and process DANA, OVO or GoPay transactions. We do not sell your data to third parties outside our payment processing chain.

Account Security

Your account is protected by OTP verification at login. If you change your linked e-wallet — switching from OVO to GoPay, for example — we require a re-verification step before the new wallet is active.

Data Retention

We retain your transaction records for as long as our operational and regulatory obligations require. You can request a summary of your deposit and withdrawal history through the account support channel.

Requesting Changes

To update personal details tied to your account — such as the phone number linked to your GoPay wallet — submit a request via live chat or email with supporting verification. We aim to process straightforward changes promptly.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

Live Chat Open the chat widget directly from your account dashboard to raise a terms or policy question. Our team handles account-related queries and can flag issues for review.

Email Support Send a detailed query to our support address if you need a written response about account terms, wallet conditions or a specific clause that affects your account.

Account Help Centre Our help centre has a dedicated terms section. Search by topic — deposits, withdrawals, DANA or GoPay conditions — and find the relevant clause without needing to contact us first.

Questions We Hear Most About These Terms

If something in the terms isn't clear, start here. These are the questions we receive most often from people in Palembang and across Indonesia who want to know exactly where they stand before using their account.

Yes. The terms apply to all supported e-wallet deposits — DANA, OVO and GoPay. Specific wallet conditions are noted in the payments section but the account rules are the same across all three.

We will notify you of material changes via your registered contact. Continuing to use your account after the notice period means you accept the updated terms. Minor corrections may be made without a separate notice.

Depending on the nature of the breach, we may suspend your account temporarily, restrict withdrawals to your OVO or DANA wallet, or close the account. We will explain the reason and give you a chance to respond where appropriate.

Contact us via live chat or email with your account details. We can produce a transaction summary covering your DANA, OVO and GoPay activity within the retention period we hold on file.

The core account terms apply to all sections of the platform — slots, live casino and sportsbook. Some game categories carry additional wagering conditions that are shown before you confirm a round or bet.

Governing law and dispute resolution details are set out in the full terms document. Access to the platform depends on local law, and these terms are intended to apply only in regions where use is permitted.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoH5Loby Glossary InfoPiala Presiden Over Under

Read These Terms Before You Start

How h5loby Manages Your Account Fairly

Reach Us About Any Terms Question

Questions We Hear Most About These Terms

01 Do these terms apply if I deposit using GoPay instead of DANA?

02 Can h5loby change the terms without telling me?

03 What happens to my account if I break the terms?

04 How do I request a copy of my account transaction history?

05 Are there separate terms for sports betting versus slot games?

06 What law governs these terms and where can disputes be raised?

Terms & Conditions

Related pages

Related pages