What Data We Collect and Why We Hold It
When you open an account, we collect the details you submit — your name, contact information, and the payment method you choose to use, whether that is DANA, OVO, or GoPay. We also record session data: the device type, browser, and general region associated with your
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connection. This helps us keep your account secure and display the right payment options for your wallet. Transaction records tied to your deposits and withdrawals are retained for account reconciliation and to meet the requirements of applicable financial regulations — availability of services depends on local
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law and eligible regions. We do not sell your personal data to third parties for marketing purposes. Third parties we work with — such as payment processors handling your DANA or GoPay transfers — receive only the minimum data needed to complete your transaction. Analytics data
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we collect is aggregated and not linked back to individual accounts. You can request a summary of the data we hold on you at any time through our support channel. Retention periods vary: active account data is held while your account remains open; transaction logs are
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kept for the period required by applicable regulation.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.