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Understand Your Rights on h5loby

These legal terms set out how h5loby operates for eligible regions in Indonesia, what we expect from your account use, and what you can expect from us. Availability depends on local law — read this before you open an account.

Account eligibility rulesData handling policyDANA, OVO, GoPay wallet termsUser rights and contact pathsJurisdiction-dependent access
h5loby Understand Your Rights on h5loby
HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

Your account data is held only as long as it is needed for operational and compliance purposes. We do not sell your data to third parties. Cookies on the site are used to keep your session active and to remember your preferred payment method — so if you last logged in via GoPay, the wallet row reflects that on your next visit.

Data Retention We keep account records for as long as your account is active and for the period required after closure under applicable compliance rules. You can request a summary of your stored data at any time.
Cookie Policy Session cookies handle login continuity across mobile and desktop. Preference cookies remember your last-used payment method — DANA, OVO, or GoPay — so you skip the selection step on return visits.
Account Security Your account is protected by OTP verification at login. If we detect a device or location change, an additional confirmation step is triggered before access is restored. Never share your OTP with anyone.
Requesting Changes To update your registered wallet, correct personal details, or request account data deletion, contact us through live chat or the email form. We verify identity before processing any account changes.
REACH US DIRECTLY

Contact Our Policy Support Team

If you have a question about these terms, need to request a data change, or want to understand how a specific rule applies to your account, our support team handles policy queries alongside regular account help. We aim to respond to legal and account queries within one business day.

Live Chat Open the chat window from your account dashboard. Our team handles policy questions, account disputes, and wallet verification queries in the same thread.
Email Support Send your legal or data query to our support address via the contact form. Include your registered e-wallet name — DANA, OVO, or GoPay — for faster account matching.
Account Help Centre The help centre covers common policy questions: what happens when your account is flagged, how to update your wallet details, and how to request a data correction.

Common Legal Questions About Your Account

These are the questions we get most often about account eligibility, data rights, wallet rules, and how our terms apply in Indonesia. If your question is not here, reach out via live chat.

Eligibility depends on local law in your region. You must be of the legal age required in your area and confirm that access to this type of platform is permitted where you are located.

No. Deposits must come from a wallet registered in your own name. We match your account name against the sending wallet before processing any withdrawal back to that same e-wallet.

Contact our support team via live chat or the email form and request a data summary. Include your registered wallet name — DANA, OVO, or GoPay — so we can locate your account quickly.

The updated version is published on this page with a notice at the top. Continuing to use your account after a material change means you have accepted the new terms as posted.

We retain records for the period required by applicable compliance rules after account closure. Once that retention period ends, your personal data is removed from active systems.

Session cookies keep you logged in across mobile and desktop. Preference cookies remember your last-used payment method — so your GoPay or OVO choice is ready on your next visit without reselecting.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.